How to identify and manage sensitive situations
Rebroadcasts:
"Last Kick at the Can 2015": Tuesday, December 8, 2015; Time: 2:30 pm – 4:00 pm
"Last Kick at the Can 2015": Thursday, December 10, 2015; Time: 2:30 pm – 4:00 pm
(Original course date: Wednesday, June 17, 2015)
Who should attend: Paralegals, legal support staff, and junior lawyers—anyone who has client contact, including initial contact, setting appointments, or conducting client interviews. The information will be of interest to almost all practice areas, but in particular those who provide legal services for personal matters such as wills and estates, family, and conveyancing.
Learning level: All levels
Initial client contact can reveal subtle information about clients. The presence of influence, control, or abuse could change how the file should be handled. Do you know how to recognize the sometimes subtle signs of these potential problems? Does your firm have a consistent approach to communication with the client and with staff? Early identification of these problems could save time and effort. Experienced paralegals Michele Ross and Stacie Gin will explain the kinds of problems they have encountered in the areas of family and wills and estates, and provide tips on how to deal with them.
In these situations, clients or their family members may have strong and sometimes inappropriate emotions and behaviours. Dr. Elterman will join Michele and Stacie to explain underlying emotional issues that create difficult behaviour, and provide suggestions for managing the clients, and yourself.
Having a plan to identify and communicate about potential influence, abuse, and control, and developing skills to deal with difficult people, could increase client satisfaction and reduce stress on staff. If you have any client contact, from setting the appointment and noticing behaviour in reception, to conducting an interview and managing the file, this course is for you!
SPECIAL OFFER! For lawyers and paralegals/support staff wishing to attend together: receive TWO registrations for the price of one! Contact Customer Service to register: 604.893.2121; custserv@cle.bc.ca.
Law Society of BC CPD Hours: 1.5 hours (a minimum of 1.5 hours will include aspects of professional responsibility and ethics, client care and relations, and/or practice management)
Presenters
Dr. Michael Elterman — Registered Psychologist, Vancouver
Stacie Gin — Paralegal, Heritage Law, West Vancouver
Michele Ross — Paralegal, Quay Law Centre, New Westminster
Pricing
"Last Kick at the Can 2015" Rebroadcasts: $150
Registration includes an electronic copy of the reference materials.
Webinar Archive: This course will be added to the Webinar Archive. See below to subscribe.
Unable to attend without financial support? To learn more about CLEBC's Bursary Program click here and for our Easy Pay Plan click here.
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CLEBC Program Lawyer
Meredith Woods
mwoods@cle.bc.ca