Welcome and Introduction
Deborah Armour — Law Society of BC, Vancouver
Herman H. Van Ommen, QC — McCarthy Tétrault LLP, Vancouver
Complaint Process
- introduction to complaints
- statistics
- common types of complaints
- compliance audits and referrals to ProfCon
Gurprit Copland — Law Society of BC, Vancouver
Karen Mok — Law Society of BC, Vancouver
Tips On Avoiding Complaints
Neil Hain — Law Society of BC, Vancouver
Nancy Seto — Law Society of BC, Vancouver
Ethical Scenarios
Neil Hain — Law Society of BC, Vancouver
Nancy Seto — Law Society of BC, Vancouver
Tips On Responding to Complaints
Carolyn R. Anderson — Law Society of BC, Vancouver
Outcome of Investigation
- discipline committee outcomes
- citation outcomes and sanctions
Deborah Armour — Law Society of BC, Vancouver
Questions and Comments
Deborah Armour — Law Society of BC, Vancouver
Gurprit Copland — Law Society of BC, Vancouver