About Self-Paced eLearning
Easily accessible in a one to two-hour program, Self-Paced eLearning provides video, quiz questions, and reference materials. The programs are available on demand for two weeks from your date of purchase. You work at your own pace, you control the video and question playback, you can stop part way through and your answers are saved. These programs provide CPD credit for working on your own, at your own pace.
This Self-Paced eLearning course is beneficial for: Paralegals, legal support staff, and junior lawyers—anyone who has client contact, including initial contact, setting appointments, or conducting client interviews. The information will be of interest to almost all practice areas, but in particular those who provide legal services for personal matters such as wills and estates, family and conveyancing.
Learning level: All levels
Initial client contact can reveal subtle information about clients. The presence of influence, control or abuse, could change how the file should be handled. Do you know how to recognize the sometimes subtle signs of these potential problems? Does your firm have a consistent approach for communication with the client and with staff? Early identification of these problems could save time and effort. Experienced paralegals Michele Ross and Stacie Gin will explain the kinds of problems they have encountered in the areas of family and wills and estates, and provide tips on how to deal with them.
In these situations, clients or their family members may have strong and sometimes inappropriate emotions and behaviours. Dr. Michael Elterman will join Michele and Stacie to explain underlying emotional issues that create difficult behaviour, and provide suggestions for managing the clients, and yourself.
Having a plan to identify and communicate about potential influence, abuse and control, and developing skills to deal with difficult people, could increase client satisfaction and reduce stress on staff. If you have any client contact, from setting the appointment, to noticing behaviour in reception, to conducting an interview, to managing the file, this course is for you!
Law Society of BC CPD Hours: 1.5 hours which involves professional responsibility and ethics, client care and relations, and/or practice management.
Dr. Michael Elterman — Registered Psychologist, Vancouver
Stacie Gin — Paralegal, Heritage Law, West Vancouver
Michele Ross — Paralegal, Quay Law Centre, New Westminster
2-week Subscription: $150 (includes reference materials)
CLEBC Program Lawyer