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Practice Point

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Frequently Asked Questions

What is the difference between Store and CLE Online?

Visit the Store to purchase CLEBC products and services, and to review and edit your Store account information.

Visit CLE Online to access online products to which you already hold a subscription, such as Online Practice Manuals, Courses on Demand, Online Course Materials, Case Digest Connection, Self-Paced eLearning, or Toolkits.

My firm has a subscription to a CLE Online product. How do I access my firm’s subscription?

If your firm purchased access to a product, you’ll need to contact the person at your firm who manages the firm’s subscription.

If you used your own CLEBC Store account to buy a product, you may need to set up your CLE Online username and password if you haven’t done so already. Log in to your CLEBC Store account, then click on “My Account Settings”, to set up your username and password.

Ordering & Shipping

Where can I find an order form?

Download a blank order form here.

Are taxes included in the price?

Taxes are not included in the price of your item. If you place your order via our online store, the system will automatically add any applicable taxes.

Who do I make cheques payable to?

Please make cheques payable to The Continuing Legal Education Society of BC or CLEBC.

Where do I send my cheque and order form?

Our mailing address is:
The Continuing Legal Education Society of British Columbia
500 – 1155 West Pender Street
Vancouver, BC, Canada V6E 2P4

You may submit order forms to Customer Service by mail to the address above, by fax at 604.669.9260, or by email at custserv@cle.bc.ca. Registrations for courses will be processed at the time your cheque payment is received.

What is your return policy?

Please refer to our complete refund and cancellation policy or contact Customer Service at 604.893.2121 or 800.663.0437 / custserv@cle.bc.ca.

How much does shipping cost?

Standard shipping costs for delivery to Canadian addresses:

ItemsShipping Cost
1$13.00
2$15.00
3-5$20.00
Each additional item$3.50

CLEBC aims to ship publications within two business days of an order being received. We ship our books via Canada Post, and most customers receive their order within seven business days of the order date. Delivery to international addresses (including USA) may be assessed on a case-by-case basis.

When will I receive my item?

CLEBC aims to ship publications within two business days of an order being received. Most customers receive their order within seven business days of the order date. We ship our books via Canada Post.

Continuing Professional Development (CPD)

Which CLEBC activities and products are eligible for CPD?

You can earn CPD credit by attending a course (in person or via webinar), viewing online interactive programs, using CLEBC materials in a study group, or contributing to CLEBC. You can find more information on our CPD page or by visiting the Law Society of BC website.

Please note that the Law Society of BC determines final eligibility of all CLEBC activities and products.

How do I report my CPD hours to the Law Society of BC?

Log in to your Law Society of BC account to report your CPD hours. Click on the Continuing Professional Development (CPD) link, then choose the “Record/Request Credits” tab.

To report hours earned by attending a course (including webinars and rebroadcasts):

  1. Click on the “Record your credits” link in the “Courses and study groups” section.
  2. Fill in the following fields as appropriate, then click the Search button:
    Search term/ keyword: enter the course title or keyword(s) from the course title
    Credit Type: select Course
    Provider: select Continuing Legal Education Society of BC from the drop-down menu
    Course Start Date: this is an optional field; you may enter the date of the course as MM/DD/YYYY
  3. Select the appropriate course from the search results by clicking on the hyperlinked course name. Please ensure that you are not choosing the online version.
  4. Verify the details, then enter the number of hours in the “Want credit for this course?” box on the right and click the Get Credit button. Press OK in the pop-up dialogue box to record your credits.

Courses on Demand

How do I report CPD credits for presentations I have watched in Courses on Demand?

Please click here for a detailed visual explanation.

Help! The “search-box” doesn’t work?

The above bar is not a search box. Instead, the bar works as a filter.

If you know the title of a course, presentation, or paper, you can enter the full or partial title in the bar. Or if you are looking for resources by a specific contributor, you can enter the contributor’s full or partial last name into the bar.

If you want to search by keyword, please use the CLEBC’s full search function on the top right corner.

If you want to browse by practice area, please use the drill-down menu on the left.

Still can’t find what you’re looking for? Call CLEBC Customer Service at 604.893.2121, or toll-free 1.800.663.0437.

How do I use Courses on Demand to meet my annual “ethics” requirement?

You can easily earn your two hours of ethics by watching presentations from our “100% Ethics” Selections. Call CLEBC Customer Service at 604.893.2121, or toll-free 1.800.663.0437 to learn more.

Can I share my Courses on Demand subscription with someone outside of my organization?

No. Only staff employed by your organization can use your Courses on Demand subscription. Click here for full Terms of Use.

Can I pay for Courses on Demand on a monthly plan?

Yes, please contact CLEBC Customer Service at 604.893.2121, or toll-free 1.800.663.0437 to set up your monthly payment plan.

What are “Selections”?

“Selections” are pre-tailored packages of presentations that CLEBC staff have created in the following categories:

  • Practice Area Picks– notable presentations in the core areas of Business, Family, Litigation, Real Estate, and Wills, Estates & Trusts to save you time in finding the gems.
  • Practice Area Fundamentals – engaging presentations providing fundamental knowledge in the core areas so you know which presentations to start with.
  • 100% Ethics– presentations which completely focus on and qualify for “professional responsibility and ethics, practice management, client care and relations” credit, so you can easily complete your two hours.
  • The Well-Rounded Lawyer– presentations on topics like cultural competency and lawyer wellness, to prepare you for practising at a high standard in all situations.

Under “Coming Soon to Courses on Demand”, it says courses will be available “approximately 30 days after the course date”. It has now been 30 days since a course was offered, and I don’t see it in Courses on Demand. Why?

Most of the time, you are able to watch the course you want in Courses on Demand within 30 days of the original course date. For the months of November and December, the 30 day period could be longer.

Technical

Webinar

Why does this webinar look different from previous CLEBC webinars I’ve attended?

CLEBC’s webinar provider has updated their platform to provide a more streamlined viewing experience.  You will still see the same great features — a video stream, slide presentations, and live chat — this update will have a clearer look, will be more user-friendly, and will be ready to access in your internet browser without downloads or troubleshooting.

What technical requirements do I need to watch a webinar?

To participate in a CLEBC webinar you will need:

  • A high-bandwidth internet connection
  • A computer with external speakers/headphones are recommended (with their own volume control)
  • Google Chrome, Apple Safari, Mozilla Firefox or Edge (Internet Explorer is NOT supported) — make sure your web browser is up-to-date
  • For optimal experience, CLEBC recommends you do not participate using a remote desktop/Citrix

CLEBC live webinars are Mac, PC, and Mobile compatible. Please note that while webinars support Mobile devices, CLEBC recommends viewing through a desktop or laptop computer for optimal experience.

I can’t hear any audio from the webinar.

Ensure the volume setting on your computer and/or speakers are connected to your computer and are not muted or set too low.

  • In the webinar, click the speaker icon in the top left corner of your browser window. In the drop-down menu, click on “Adjust Volume”. In the pop-up menu, ensure audio is not muted, and move the slider to the desired level.
  • To test your audio:
    o    Click the three dots in the upper right-hand corner of the webinar
    o    Choose “Speaker/Microphone Setup” from the dropdown
    o    Click the play symbol to test audio

Can I access CLEBC online courses on my mobile device?

For the best viewing experience on mobile devices CLEBC recommends using the Adobe Connect app by downloading from the App Store (iOS) or Google Play Store (Android).

You can access:

  • Full-day Live Webinars (via Browser or Adobe Connect app)
  • CLE-TV

You can’t access:

  • Rebroadcasts of webinar and CLE-TVs
  • Webinars in Courses on Demand

I’m trying to view the live webinar on Internet Explorer and I’m getting an error message/ I’m unable to enter the webinar.

The new live webinar experience doesn’t support Internet Explorer. Instead, CLEBC recommends viewing live webinars with Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.

I received an alert requesting Media Access in the webinar.

If you receive an alert requesting Media Access, click “Display Media”. This will allow your browser to display audio, video, or other content from the live webinar.

Media Access warning

I’m hearing an echo from the webinar audio feed.

You may have logged into the webinar twice. There may be a second window or second tab open. Try closing one if this is the case. Otherwise, close your web browser(s) and log in again.

The audio/video feed is choppy.

You can either refresh the page or pause the video. Doing this usually resolves the issue.

Rebroadcast for Webinar and CLE-TV

How do I install the Adobe Flash player to use with CLEBC Rebroadcast?

Follow the instructions at the Adobe website to download Flash.

Technical Assistance

For technical assistance or support with live webinars, call CLEBC’s Webinar Support Line at 604.893.2138 or toll-free at 877.993.2138.

CLEBC Customer Service is not able to provide technical support.

Courses on Demand

I’m having problems viewing newer modules on Courses on Demand (from September 2012 and later).

Courses on Demand modules from after September 2012 require the Adobe Flash plugin to be installed. Follow the instructions at the Adobe website to download Flash and ensure it is running properly on your browser.

If you are attempting to watch a module on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

  • Go to chrome://settings/content
    (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
  • Scroll to the Flash area and select “Allow sites to run Flash”

I'm using Google Chrome and I'm getting an error message.

If you are attempting to watch a newer module (September 2012 and later) on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

  • Go to chrome://settings/content
    (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
  • Scroll to the Flash area and select “Allow sites to run Flash”

Screenshot of Google Chrome content settings: allow sites to run Flash

If you are attempting to watch an older module (September 2012 and earlier), we recommend using Internet Explorer on a Windows computer. The Courses on Demand requires the official Windows Media Player plugin, which is only available on Windows computers using Internet Explorer. The Edge browser is not supported.

Other Technical Questions

Can I access CLEBC online courses on my mobile device?

Android, iPhone, iPad, and BlackBerry Playbook

What you can access:

  • Full-day Webinars (via the Adobe Connect app)
  • CLE-TV

What you cannot access:

  • Rebroadcasts
  • Recorded modules in Courses on Demand.

Some of our online courses are available on mobile devices. Devices that support Adobe Flash will allow you to view most online courses. To view Webinars on devices that do not support Flash, download the Adobe Connect app from your app store:

Note that not all webinar features will be available through the app.

Can I view CLEBC online courses through my remote desktop environment?

We recommend always viewing our course through a native operating system environment on a high-speed internet connection.

We do not recommend watching any of our Webinars or Courses on Demand modules through remote desktop software, such as Citrix, Windows Remote Desktop, VNC, or GoToMyPC. Often, streaming through these connections does not provide a satisfactory experience or simply does not work at all.

Contributing

How can I contribute to CLEBC?

Thank you for your interest in contributing to CLEBC! Please get in touch with us at 604.669.3544 or send us a message.

How do I report my CPD hours earned by contributing to CLEBC?

We have instructions for reporting CPD hours earned by contributing to courses and publications, including a key showing how many hours you can claim for each type of activity. If you contributed to a course and attended the course, don’t forget that you can also claim hours for the portion of the course that you attended.

How can I look up a history of my contributions to CLEBC?

You can look up your recent volunteer history by logging in to your CLEBC Store account. If you are a longtime contributor to CLEBC—thank you!—you can contact us at 604.669.3544 or at custserv@cle.bc.ca for more information.

Other Frequently Asked Questions

Can I reuse or republish CLEBC materials?

You may read CLEBC materials online or download them for personal, non-commercial use (that is, not for republication, sale, or distribution). You may not use them in any other manner without CLEBC’s prior written consent. To request permission to reuse CLEBC materials, please contact us at permissions@cle.bc.ca or at 500 – 1155 West Pender Street, Vancouver, British Columbia, V6E 2P4.

Special note for authors of CLEBC publications and materials: Please refer to your author package for your CLEBC contribution to see what terms of use apply to the materials you authored. Please contact us at permissions@cle.bc.ca if you require clarification.

Still have questions?

Contact CLEBC Customer Service

Tel: 604.669.3544
Toll-free: 800.663.0437 (in Canada)
Email: custserv@cle.bc.ca