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Practice Point

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Frequently Asked Questions

What is the difference between Store and CLE Online?

Visit the Store to purchase CLEBC products and services, and to review and edit your Store account information.

Visit CLE Online to access online products to which you already hold a subscription, such as Online Practice Manuals, Webinar Archive, Online Course Materials, Case Digest Connection, Self-Paced eLearning, or Toolkits.

My firm has a subscription to a CLE Online product. How do I access my firm’s subscription?

If your firm purchased access to a product, you’ll need to contact the person at your firm who manages the firm’s subscription.

If you used your own CLEBC Store account to buy a product, you may need to set up your CLE Online username and password if you haven’t done so already. Log in to your CLEBC Store account, then click on “My Account Settings”, to set up your username and password.

Ordering & Shipping

Where can I find an order form?

Download a blank order form here.

Are taxes included in the price?

Taxes are not included in the price of your item. If you place your order via our online store, the system will automatically add any applicable taxes.

Who do I make cheques payable to?

Please make cheques payable to The Continuing Legal Education Society of BC or CLEBC.

Where do I send my cheque and order form?

Our mailing address is:
The Continuing Legal Education Society of British Columbia
500 – 1155 West Pender Street
Vancouver, BC, Canada V6E 2P4

You may submit order forms to Customer Service by mail to the adddress above, by fax at 604.669.9260, or by email at custserv@cle.bc.ca. Registrations for courses will be processed at the time your cheque payment is received.

What is your return policy?

Please refer to our complete refund and cancellation policy or contact Customer Service at 604.893.2121 or 800.663.0437 / custserv@cle.bc.ca.

How much does shipping cost?

Standard shipping costs for delivery to Canadian addresses:

ItemsShipping Cost
1$13.00
2$15.00
3-5$20.00
Each additional item$3.50

CLEBC aims to ship publications within two business days of an order being received. We ship our books via Canada Post, and most customers receive their order within seven business days of the order date. Delivery to international addresses (including USA) may be assessed on a case-by-case basis.

When will I receive my item?

CLEBC aims to ship publications within two business days of an order being received. Most customers receive their order within seven business days of the order date. We ship our books via Canada Post.

Continuing Professional Development (CPD)

Which CLEBC activities and products are eligible for CPD?

You can earn CPD credit by attending a course (in person or via webinar), viewing online interactive programs, using CLEBC materials in a study group, or contributing to CLEBC. You can find more information at our CPD page or by visiting the Law Society of BC website.

Please note that the Law Society of BC determines final eligibility of all CLEBC activities and products.

How do I report my CPD hours to the Law Society of BC?

Log in to your Law Society of BC account to report your CPD hours. Click on the Continuing Professional Development (CPD) link, then choose the “Record/Request Credits” tab.

To report hours earned by attending a course (including webinars and rebroadcasts):

  1. Click on the “Record your credits” link in the “Courses and study groups” section.
  2. Fill in the following fields as appropriate, then click the Search button:
    Search term/ key word: enter the course title or key word(s) from the course title
    Credit Type: select Course
    Provider: select Continuing Legal Education Society of BC from the drop down menu
    Course Start Date: this is an optional field; you may enter the date of the course as MM/DD/YYYY
  3. Select the appropriate course from the search results by clicking on the hyperlinked course name. Please ensure that you are not choosing the online version.
  4. Verify the details, then enter the number of hours in the “Want credit for this course?” box on the right and click the Get Credit button. Press OK in the pop up dialogue box to record your credits.

Technical

Webinar (including CLE-TV and Rebroadcast)

What technical requirements do I need to watch a webinar?

To participate in a CLEBC webinar, you will need:

  • The latest version of Flash Player (Don’t know what version you have? Click here to find out.)
  • A high-bandwidth internet connection
  • A network that has no restrictions on Flash streaming (streaming requires ports 80 and 1935 to be open)
  • A computer with external speakers/headphone is recommended (with their own volume control)

CLEBC courses are Mac- and PC-compatible.

I logged in to the webinar and the page is mostly blank.

If you are stuck on a mostly blank page after you login to a webinar and you do not see the course name, click the refresh button on your browser or press the F5 key on your keyboard.

I’m trying to view the webinar on Google Chrome and I’m getting an error message.

You need to manually enable Flash as some newer versions of Chrome block Flash by default. To enable Flash:

  • Go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area (or paste chrome://settings/content into the address bar)
  • Scroll to the Flash area and select “Allow sites to run Flash”

Screenshot of Google Chrome content settings: allow sites to run Flash

For more information, please see the Adobe Flash Player Help site.

I’m trying to view the webinar on Safari and I’m getting an error message.

First, check the version of Safari running on your Mac. To display the version number, choose Safari > About Safari.

My browser froze while I was watching a webinar. What should I do?

First, try refreshing your browser.

If that doesn’t work, close the web browser, reopen the web browser, and log in again.

If refreshing and reopening the web browser doesn’t work, restart your computer, reopen the web browser, and log in again.

The video and/or audio is choppy.

Try pausing the video in the Adobe Connect interface. Hover over the video and a Pause button should appear. Click on the Pause button to stop the video. Audio quality should improve after momentarily pausing the video.

I can’t hear any audio from the webinar.

Ensure the volume setting on your computer and/or the speakers connected to your computer are not muted or set too low.

In the Adobe Connect interface, click on the “Meeting” menu in the top left corner. In the drop down menu, click on “Audio Setup Wizard…” and follow the on-screen prompts to play test music. If you can hear the music when you click play, click “Cancel” and close the dialog box. Once that dialog is closed, you should hear the audio in the meeting. If not, please close the webinar and log in again.

I’m hearing an echo from the webinar audio feed.

You may have logged into the webcast twice. Look for a second window or tab of the webinar and close one of them. Otherwise, close your web browser(s) and log in again.

How do I install the Adobe Flash player to use with CLEBC webinars?

Follow the instructions at the Adobe website to download Flash.

Technical Assistance

For technical assistance or support with live webinars, call CLEBC’s Webinar Support Line at 604.893.2138 or toll-free at 877.993.2138.

CLEBC Customer Service is not able to provide technical support.

Webinar Archive

I’m having problems viewing newer modules on the Webinar Archive (from September 2012 and later).

Webinar Archive modules from after September 2012 require the Adobe Flash plugin to be installed. Follow the instructions at the Adobe website to download Flash and ensure it is running properly on your browser.

If you are attempting to watch a module on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

  • Go to chrome://settings/content
    (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
  • Scroll to the Flash area and select “Allow sites to run Flash”

I'm using Google Chrome and I'm getting an error message.

If you are attempting to watch a newer module (September 2012 and later) on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

  • Go to chrome://settings/content
    (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
  • Scroll to the Flash area and select “Allow sites to run Flash”

Screenshot of Google Chrome content settings: allow sites to run Flash

If you are attempting to watch an older module (September 2012 and earlier), we recommend using Internet Explorer on a Windows computer. The Webinar Archive requires the official Windows Media Player plugin, which is only available on Windows computers using Internet Explorer. The Edge browser is not supported.

Other Technical Questions

Can I access CLEBC online courses on my mobile device?

Android, iPhone, iPad, and BlackBerry Playbook

What you can access:

  • Full-day Webinars (via the Adobe Connect app)
  • CLE-TV

What you cannot access:

  • Rebroadcasts
  • Recorded modules in the Webinar Archive

Some of our online courses are available on mobile devices. Devices that support Adobe Flash will allow you to view most online courses. To view Webinars on devices that do not support Flash, download the Adobe Connect app from your app store:

Note that not all webinar features will be available through the app.

Can I view CLEBC online courses through my remote desktop environment?

We recommend always viewing our course through a native operating system environment on a high-speed internet connection.

We do not recommend watching any of our Webinars or Webinar Archive modules through remote desktop software, such as Citrix, Windows Remote Desktop, VNC, or GoToMyPC. Often, streaming through these connections does not provide a satisfactory experience or simply does not work at all.

Contributing

How can I contribute to CLEBC?

Thank you for your interest in contributing to CLEBC! Please get in touch with us at 604.669.3544 or send us a message.

How do I report my CPD hours earned by contributing to CLEBC?

We have instructions for reporting CPD hours earned by contributing to courses and publications, including a key showing how many hours you can claim for each type of activity. If you contributed to a course and attended the course, don’t forget that you can also claim hours for the portion of the course that you attended.

How can I look up a history of my contributions to CLEBC?

You can look up your recent volunteer history by logging in to your CLEBC Store account. If you are a longtime contributor to CLEBC—thank you!—you can contact us at 604.669.3544 or at custserv@cle.bc.ca for more information.

Other Frequently Asked Questions

Can I reuse or republish CLEBC materials?

You may read CLEBC materials online or download them for personal, non-commercial use (that is, not for republication, sale, or distribution). You may not use them in any other manner without CLEBC’s prior written consent. To request permission to reuse CLEBC materials, please contact us at permissions@cle.bc.ca or at 500 – 1155 West Pender Street, Vancouver, British Columbia, V6E 2P4.

Special note for authors of CLEBC publications and materials: Please refer to your author package for your CLEBC contribution to see what terms of use apply to the materials you authored. Please contact us at permissions@cle.bc.ca if you require clarification.

Still have questions?

Contact CLEBC Customer Service

Tel: 604.669.3544
Toll-free: 800.663.0437 (in Canada)
Email: custserv@cle.bc.ca